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| About Us Tape City are a UK based company and therefore all our prices are quoted in Sterling. However, we appreciate that we are all part of one 'net community', and therefore, no matter where you are, we are more than willing to take your order and supply you with the best deals on the internet.Tape City are completely dedicated to your total satisfaction. If you have any suggestions or comments, about us, our products or any aspect of the web site please email us at info@tapecity.co.uk, we'd love to hear your comments. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.The pictures that are shown on the website are for illustrative purposes only, if you require a particular model number/colour/packaging etc, please call us in advance to confirm your exact requirements. Please note that whilst we try to get all the right information about products and prices, inevitably there will be occassions where the the information/description/prices/pack sizes etc stated will not be correct. In these instances we do reserve the right to except errors or ommissions. |
| Shipping And Handling UK - Freight charges are £5.53 per consignment. There is a surcharge for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland of £5 per parcel. Overseas orders - freight is at cost, we will advise you before shipping to you (alternatively you can make your own shipping arrangements).In the event of a parcel being sent back to us because it has not been called for, we reserve the right to recharge this return freight cost. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. We will accept authorised returns as long as they are not opened and in original packing. We will charge a restocking fee of 10% for the goods. The freight charge is not refundable. |
| Delivery Schedule We deliver your order right away. We will use a parcel shipping services to deliver our UK parcels. The delivery schedule is 2 - 3 working days . International orders are subject to the delivery transit times from the international parcel carriers, however it is usually within 7 working days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices shown are excluding VAT. For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee All branded items supplied by Tape City are guaranteed for use as stated by the brand owners/manufacturers. We do not offer guarantee of unbranded products. Should a product be faulty, please advise us and we will issue you with a returns number. It is your responsibility to send the goods back to us and upon verification and confirmation of fault, we will send replacements and reimburse return postage. This does not effect your statutory rights as a consumer. |
| Reaching Us If you need to reach us, please email us on sales@tapecity.co.uk, alternatively, you can call on 0870 800 2525, between 9am-6pm GMT (International +44 870 800 2525) or fax us on 0870 800 2626 (calls charged at UK National Rate) or write to us at Tape City, PO Box 172, Southall, Middlesex, UB1 1HF, UK. For customer support and service you can use the above numbers or alternatively email us on support@tapecity.co.uk.In the unlikely event that we have let you down in any way and you feel that you need to complain, we would be glad to hear from you. Please email us on customerservices@tapecity.co.uk or contact us on the above phone numbers. We faithfully promise to handle your complaint immediately and will do everything in our power to ensure that your complaint is resolved as quickly as possible. |
| Privacy Policy Tape City do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We only collect information given by you at the time of ordering in order to ensure that we provide the best possible levels of service.We collect information about you for 2 reasons: firstly to process your order and second, to provide you with the best possible service. We will only e-mail you in the future to update you on our prices and special offers, if you do not wantto be emailed, please contact us and we will remove you from our database. If you want to contact the person whose is responisble for holding customer information you can email to samkhan@tapecity.co.uk. The personal information which we hold will be held securely in accordance with our internal security policy and the law collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes d. To advise you of any price updates or special offers |
| Returns Policy Please call us in advance before returning goods. |
Please email us at sales@tapecity.co.uk, or call on 0870 800 2525 if you have any questions/enquiries
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